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Tuesday, September 1, 2009

Management Lesson

I read this somewhere so I thought it might be of interest to you too......

A lesson on how consultants can make a difference in an organization.
Last week, we took some friends to a new restaurant, 'Steve's Place,' and noticed that the waiter who took our order carried a spoon in his shirt pocket.

It seemed a little strange.

When the busboy brought our water and utensils, I observed that he also had a spoon in his shirt pocket.

Then I looked around and saw that all the staff had spoons in their pockets.

When the waiter came back to serve our soup I inquired, 'Why the spoon?'

'Well', he explained, 'the restaurant's owner hired Andersen Consulting to revamp all of our processes.

After several months of analysis, they concluded that the spoon was the most frequently dropped utensil. It represents a drop frequency of approximately 3 spoons per table per hour.

If our personnel are better prepared, we can reduce the number of trips back to the kitchen and save 15 man-hours per shift.'

As luck would have it, I dropped my spoon and he immediately replaced it with his spare.

'I'll get another spoon next time I go to the kitchen instead of making an extra trip to get it right now.'

I was impressed.

I also noticed that there was a string hanging out of the waiter's fly.

Looking around, I saw that all of the waiters had a similar string hanging from their flies.
So, before he walked off, I asked the waiter, 'Excuse me, but can you tell me why you have that string right there?'

'Oh, certainly!' he said.

Then he lowered his voice.
'Not everyone is so observant.
That consulting firm I mentioned also recommended how we can save time in the restroom.

By tying this string to the tip of our you-know-what, we can pull it out without touching it and eliminate the need to wash our hands, shortening the time spent in the restroom by 76.39%.'

I asked quietly, 'After you get it out, how do you put it back?'

'Well,' he whispered, 'I don't know about the others, but I use the spoon.'


Tok Jack said...

I have read somewhere.Cannot remember where & where.Good one bro.They shld have hired Pricewaterhouse Coopers.Maybe they have something better to avoid using the spoon to shift it in.Anyway bro,I was asking on the continuation of the carnks & pranks.Tak baca ka? I commented something la.

aravind said...

Ada baca Jack....but I was travelling last week lah. Also hv been reading ur comments. Will come up with smthing...tapi not so soon lah Jack. Pls allow sikit masa to reflect and recollect. Selamat Berpuasa.
And tk u for the nasi kandar updates on facebook. I think I know where it is and will surely drop in there one of these days.